PRIVACY POLICY

ASTO INDIA — Privacy, Personal Information and Data Protection Policy

Effective Date: 24 October 2026
Website: https://astoindia.in

1. INTRODUCTION AND SCOPE

1.1. This Privacy Policy (“Policy”) describes how ASTO INDIA (“ASTO INDIA”, “we”, “us” or “our”) collects, receives, processes, uses, stores, discloses and protects information relating to visitors, customers and users of https://astoindia.in (“Website” or “Platform”).

1.2. This Policy applies to information provided when browsing the Website, purchasing digital reports, submitting information for personalized astrology-related services, contacting customer support or using any associated service made available by ASTO INDIA.

1.3. This Policy should be read together with our Terms and Conditions and Refund Policy.

1.4. By using the Website or submitting information through it, you acknowledge that you have had an opportunity to review this Policy. Where consent is legally required for a particular processing activity, we will seek that consent through an appropriate mechanism.

2. CATEGORIES OF INFORMATION WE MAY COLLECT

Depending upon the service used, we may collect the following categories of information:

2.1. Identification and Contact Information: Name, email address, telephone number, WhatsApp contact details and other contact information voluntarily submitted by the Customer.

2.2. Birth and Personalization Information: Date of birth, time of birth, place of birth and other information specifically requested for the preparation or personalization of an astrology-related Report.

2.3. Order and Transaction Information: Products purchased, order references, transaction status, purchase amount, refund status and related order records.

2.4. Customer Communications: Information contained in messages, queries, feedback, complaints or other communications voluntarily sent to our support team or onboarded Pandits through supported channels.

2.5. Technical and Usage Information: Where supported by the Website’s configuration and applicable law, technical information such as browser type, device information, approximate usage data, IP address, cookie identifiers and interactions with Website pages may be collected.

2.6. Voluntary Information: Any additional information that a Customer chooses to provide in connection with a requested service.

ASTO INDIA seeks to limit information collection to what is reasonably necessary for the relevant purpose or otherwise permitted by applicable law.

3. PURPOSES AND LAWFUL BASIS OF PROCESSING

3.1. Information may be processed for the following purposes, subject to applicable law and the relevant service requirements:

a. Creating, processing and managing Customer orders.

b. Generating or personalizing Reports using the information submitted by the Customer and the applicable astrology software or computational tools.

c. Delivering purchased digital Reports and providing order-related updates.

d. Facilitating consultation or communication with onboarded Pandits where such a service is included in the purchased offer.

e. Responding to Customer enquiries, complaints, refund requests and support requests.

f. Processing payments, verifying transaction status, preventing fraud and maintaining transaction records through authorized payment service providers.

g. Maintaining Website security, troubleshooting technical issues and improving service performance.

h. Meeting applicable legal, regulatory, accounting and record-keeping obligations.

i. Sending promotional communications where legally permitted and, where required, after obtaining appropriate consent.

3.2. Depending on the particular processing activity, the applicable legal basis may include the Customer’s consent, steps necessary to provide a requested service, compliance with a legal obligation or another lawful basis recognized under applicable law.

3.3. Information shall not be used for a materially unrelated purpose where applicable law requires additional notice or consent and such notice or consent has not been obtained.

4. USE OF BIRTH DETAILS AND PERSONALIZED REPORT INFORMATION

4.1. Birth date, birth time, birth place and other relevant information submitted by the Customer may be used to generate, calculate, structure or personalize the Report requested by that Customer.

4.2. Such information may be processed through specialized astrology software, computational systems and related technologies used by ASTO INDIA for service delivery.

4.3. Where necessary for a service expressly included in a purchase, relevant information may be made available to an onboarded Pandit for the purpose of addressing the Customer’s query or facilitating the included consultation.

4.4. Customers should avoid submitting unnecessary personal information about themselves or other individuals. Where a Customer provides information concerning another person, the Customer should ensure that doing so is lawful and that any required authorization has been obtained.

4.5. ASTO INDIA does not require Customers to submit passwords, payment PINs or one-time authentication codes for the preparation of an astrology Report.

5. PAYMENT INFORMATION AND THIRD-PARTY PAYMENT PROVIDERS

5.1. Payments made through the Website may be processed by third-party payment service providers, including the payment gateway made available at checkout.

5.2. Such providers may independently collect and process transaction-related information under their own terms, privacy policies, security practices and applicable legal obligations.

5.3. ASTO INDIA may receive transaction confirmation, order reference, payment status, transaction amount and other information reasonably required to confirm an order, resolve a payment issue or process an eligible refund.

5.4. Customers should consult the relevant payment provider’s privacy documentation for information about its handling of payment credentials and associated transaction information.

5.5. ASTO INDIA does not request that Customers disclose confidential authentication credentials directly to ASTO INDIA through ordinary support communications.

6. DISCLOSURE AND SHARING OF INFORMATION

6.1. ASTO INDIA may share relevant information with the following categories of recipients where reasonably necessary, legally permitted and proportionate to the purpose concerned:

a. Hosting, website infrastructure and technical service providers.

b. Payment gateways and transaction-processing providers.

c. Digital report generation, delivery and communication service providers.

d. Onboarded Pandits, to the extent necessary to provide an included consultation or related service.

e. Professional advisers, auditors or service providers subject to appropriate confidentiality obligations where applicable.

f. Government authorities, regulators, courts or law-enforcement agencies where disclosure is legally required or otherwise lawfully justified.

6.2. Information shall not be disclosed to an unrelated recipient for an unrelated purpose where applicable law requires consent or another lawful basis and that requirement has not been satisfied.

6.3. ASTO INDIA does not intend to sell Customer personal information as a commercial data product.

6.4. Where third-party service providers process information on our behalf, we will seek to use appropriate contractual, technical or organizational measures consistent with applicable law and the nature of the service.

7. COOKIES, ANALYTICS AND SIMILAR TECHNOLOGIES

7.1. The Website or its service providers may use cookies or similar technologies to support essential Website functions, maintain user preferences, understand Website usage or measure performance.

7.2. The actual use of cookies, analytics or advertising technologies depends upon the Website’s configuration and the third-party services enabled.

7.3. Where consent is required for non-essential cookies or similar technologies, the applicable consent mechanism will be used as required by law.

7.4. Customers may be able to manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability or functionality of some Website features.

8. DATA RETENTION AND DELETION

8.1. ASTO INDIA retains personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal, regulatory, accounting, dispute-resolution and record-retention obligations.

8.2. Order and transaction records may be retained for the period required by applicable law or reasonably necessary to establish, exercise or defend legal claims.

8.3. Birth details, consultation-related information and other personalization data will be handled according to the relevant service requirements, applicable retention practices and legal obligations.

8.4. When information is no longer required for a lawful purpose, ASTO INDIA will take reasonable steps to delete, anonymize or otherwise dispose of it securely, subject to lawful retention requirements and technical limitations.

8.5. Customers may contact ASTO INDIA to request deletion or other action concerning their information. Such requests will be reviewed in accordance with applicable law. Deletion may not be possible where retention is legally required or where another lawful exception applies.

9. DATA SECURITY AND CONFIDENTIALITY

9.1. ASTO INDIA aims to implement reasonable technical and organizational safeguards appropriate to the nature of the information processed and the risks associated with its processing.

9.2. Depending on the systems and services used, safeguards may include access restrictions, account permissions, secure transmission mechanisms, provider security controls and appropriate operational procedures.

9.3. Access to Customer information should be limited to persons or service providers who reasonably require it for an authorized service purpose, subject to applicable law and appropriate confidentiality arrangements.

9.4. No website, electronic transmission, software system or storage mechanism can be guaranteed to be completely secure in every circumstance. Accordingly, ASTO INDIA does not make an absolute guarantee against every possible security incident.

9.5. Where a personal data breach triggers a notification obligation under applicable law, ASTO INDIA will take the steps required by that law.

10. CUSTOMER RIGHTS AND REQUESTS

10.1. Subject to applicable law, Customers may have rights concerning their personal information, including rights to request access to information, correction of inaccurate information, deletion, withdrawal of consent or the submission of a grievance.

10.2. The availability and scope of these rights depend on the applicable legal framework, the nature of the information and any lawful exceptions.

10.3. Requests may be submitted using the contact information published on the Website’s Contact page. ASTO INDIA may request reasonable verification of identity before acting on a request involving personal information.

10.4. Where processing is based on consent, withdrawal of consent will not invalidate processing lawfully undertaken before the withdrawal. Withdrawal may also affect our ability to provide a service that requires the relevant information.

10.5. Customers may raise a concern regarding the handling of their information through the contact mechanism described in this Policy.

11. MARKETING COMMUNICATIONS

11.1. ASTO INDIA may send service-related communications concerning order confirmation, payment status, report delivery, customer support and other matters necessary to fulfil a purchase.

11.2. Promotional emails, messages or other marketing communications will be sent where legally permitted and, where required, on the basis of appropriate consent.

11.3. Customers may opt out of promotional communications through the available unsubscribe mechanism or by contacting ASTO INDIA, subject to lawful exceptions. Opting out of marketing will not ordinarily prevent essential service-related communications.

12. CHILDREN AND INFORMATION RELATING TO MINORS

12.1. The Website is not intended to encourage children to disclose personal information without appropriate legal authorization or safeguards.

12.2. Where services involve information relating to a child or minor, such information shall be handled in accordance with applicable law, including any requirements concerning parental or guardian consent where applicable.

12.3. If ASTO INDIA becomes aware that personal information has been collected or processed in circumstances requiring additional consent or safeguards that have not been satisfied, appropriate steps will be considered in accordance with applicable law.

13. INTERNATIONAL PROCESSING AND THIRD-PARTY INFRASTRUCTURE

13.1. Depending upon the hosting infrastructure and service providers used, information may be processed or stored in locations other than the Customer’s location.

13.2. Any cross-border transfer or processing of personal information will be subject to applicable legal requirements and the safeguards required in the relevant circumstances.

13.3. Third-party providers may operate under their own privacy policies and contractual terms. ASTO INDIA will address its own obligations relating to such arrangements as required by applicable law.

14. EXTERNAL LINKS AND THIRD-PARTY WEBSITES

14.1. The Website may contain links to third-party websites, payment services or communication platforms.

14.2. ASTO INDIA does not control the independent privacy practices of external websites merely because a link is provided. Customers should review the relevant third party’s privacy policy before submitting information through its services.

14.3. This clause does not exclude any responsibility that ASTO INDIA may have under applicable law for its own actions, representations or contractual obligations.

15. CHANGES TO THIS PRIVACY POLICY

15.1. ASTO INDIA may update this Policy to reflect changes in its services, technology, information-handling practices or applicable law.

15.2. The updated version will be published on the Website with a revised effective or update date.

15.3. Where a material change requires additional notice or consent under applicable law, ASTO INDIA will take the steps required by that law.

16. CONTACT AND PRIVACY GRIEVANCES

For privacy-related questions, requests, corrections, deletion requests or complaints concerning personal information, please contact ASTO INDIA using the contact details published on the Website’s Contact page.

Please include sufficient information to identify the relevant request without unnecessarily disclosing sensitive information in an ordinary email or message.

Website: https://astoindia.in

ASTO INDIA will review privacy-related requests and respond in accordance with applicable law and its operational procedures.

End of Privacy Policy.